Customer Service Representative Evenings and Weekends Job at Planet Fitness, Longmont, CO

aXBaQmNGWFhsZURPbHNmRTRFVVNzM1hhdVE9PQ==
  • Planet Fitness
  • Longmont, CO

Job Description

Job Title:         Customer Service Representative

Reports to:       Club Manager

Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt

** Evenings & Weekends**

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 

Essential Duties and Responsibilities 

·       Greet/meet potential members, providing a great customer experience. 

·       Handle front desk related tasks:

o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o   Taking info calls and tours

o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

·       Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 

Minimum Qualifications

·       Honesty and good work ethic

·       Strong customer service skills

·       Basic computer proficiency

Physical Demands

·       Standing and walking at least 75% of the shift

·       Talking in person or on the phone at least 75% of the shift

·       Must be able to lift to 50 lbs. less than 30% of the time. 

Benefits

·       Dollars for Scholars Program

·       Employee Appreciation Program

·       Free Membership for self and one family member or friend

·       Team Member Support Team

·       Health, Dental and Vision Insurance

·       Critical Illness Insurance

·       Short Term Disability Insurance

·       Accident Insurance

·       Voluntary Life Insurance

·       Pet Insurance 

·       HSA
-       Advancement Opportunities 

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Compensation: $14.85 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Tags

Hourly pay, Full time, Temporary work, Part time, Local area, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Lifelancer

Bioinformatics Intern, Graduate Job at Lifelancer

 ...Job Title: Bioinformatics Intern, Graduate Job Location: United States Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Internship Compensation: $30.00 per hour. Job Overview Our Graduate Summer Internship... 

MEK Review

Math Enrichment Teacher (Part-Time and Full-Time available) Job at MEK Review

 ...What Were Looking For We are seeking talented, driven Math Teachers with a passion for education. Teachers can expect to guide students...  ...toward excellence in their learning experience Teach or tutor other STEM subjects if knowledgeable in content Education and... 

DSI Systems

Graphic Designer Job at DSI Systems

 ...training materials, programs, and modules, for products and services including, but not limited to AT&T Internet, AT&T Wireless, and DIRECTV Building and maintaining text-based and rich media sales & training content (PowerPoint, PDF videos, audio clips, animations,... 

Your Getaway Destinations

Travel Consultant Job at Your Getaway Destinations

 ...This is a remote position. Looking for a rewarding career in travel? Become a Remote Travel Consultant and enjoy the freedom of working from anywhere while helping clients book their dream vacations! This business opportunity offers competitive commissions, travel... 

Taco Bell

Taco Bell - Restaurant Manager - Urgently Hiring Job at Taco Bell

Are you looking for an awesome opportunity to grow your restaurant management career? Taco Bell - Neenah has the perfect opportunity for you. Taco Bell - Neenah is currently looking for a full time or part time Restaurant Manager for our Neenah, WI location. As a Restaurant...