Job Description

Front Office Manager | Luxury Resort, Sedona, Az.

Gecko Hospitality, a Forbes Rated Search and Consulting Firm, is representing a luxury resort in Sedona, Az.

We are thrilled to announce an opening to join their Triple A four diamond team. The Front Office Manager must uphold the highest Forbes standards of service and a luxury background at a complex resort is desired. This position provides vision, guidance, and oversees all of the Guest Services departments including, Front Desk, PBX, Bell Staff, Group Rooms Coordinator and Concierge departments. This resort is the premier luxury destination in the American Southwest. 

Work Performed :

1. Oversee and have a working knowledge of all Front Office operating systems. 
2. Ability to provide hands on/engaging leadership within all departments on daily basis to ensure Forbes standards are being practiced and delivered in every interaction.
3. Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy.
4. Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral. 
5. Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary.
6. Interviews and hires new staff as necessary for the departments.
7. Conducts performance reviews as necessary for the departments.
8. Schedule employees based on occupancy forecast and levels to ensure adequate coverage.
9. Ensure that department profitability objectives are met.
10. Monitors payroll and labor costs.
11. Creates department budgets annual and effectively controls expenses. 
12. Responsible for the economical purchase and control of all equipment in the departments.
13. Interacts with VIP’s, Homeowners, and Group Coordinators as necessary.
14. Inspect VIP rooms as necessary prior to arrival to ensure high standards. 
15. Know all safety and emergency procedures for guests and employees and how to act upon them. 
16. Develop and implement service standards to ensure a consistent guest experience at a high quality level.
17. Effectively implement training for all staff and train in all areas as necessary.
18. Maintain outside business contacts within the hotel/resort industry.
19. Responsible for the implementation and effectiveness of all cash handling within all reporting departments. 
20. Other duties as assigned. 

Responsibility & Authority :

1. Oversee all employees in all areas of responsibility. 
2. Ability to maintain the highest level of guest service at all times in adherence with Forbes standards.
3. Model the desired behavior and ensure that in every interaction team members are practicing Forbes standards, iCare culture and our Mission Statement.
4. Acts as Manager on Duty as required.
5. Works closely with all departments to ensure luxury service standards are being practiced.

Minimum Requirements :

Bachelor’s degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 2+ years’ Front Desk supervisory skills and hotel/resort operations experience. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills. 

Notes :

Relocation assistance and transitional housing options may be available.

Salary may be negotiable contingent on experience.

Benefits package included, as well as travel benefits within the portfolio.

Please apply through this platform or directly with letter of interest and resume to Danielle@GeckoHospitality.com

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