Job Description

About Us:

We are a new and growing personal injury firm. We are dedicated to advocating for our clients and take pride in our work and reputation. We consider ourselves to be a hard-working, loyal, genuine, and fair.

About the Job:

We are seeking an extremely organized Medical Coordinator who will serve as the vital link between us, our clients, and medical providers. If you take pride in your work and are a tactful communicator and enjoy talking to people, we encourage you to apply. We think this job will be perfect for one of the following two candidates:

(1) someone looking to get into this industry who has no/limited experience but is eager to learn. This person wants to find a place where they can work for many years to come. Further, he/she wants to either become the best medical coordinator we could dream of or grow/transition into another role at the firm. We are ok with either goal!

(2) someone who knows they want to attend law school and is only looking for a job for the next six months/year/year and a half. Transparency is key, if you are honest with us and give us proper notice, this could work out great for everyone.

Key Responsibilities:

1. Client Communication: Call clients bi-weekly to check in on treatment progression, loop in case managers on treatment issues, send emails to clients for non-compliance, and update communications tracker with a summary of all client communications.
2. Scheduling: Arrange the initial client medical appointment and find the client a chiropractor. Ensure providers are convenient for the client and that all appointments are timely scheduled by providers. Further, arrange for transportation through the provider if the client does not have a vehicle at the moment.
3. Record Keeping & Tracking: Request medical and billing records (with and without affidavits). Update internal treatment trackers. Double-check affidavits for accuracy and requirements (signature/notary stamp/etc.)
4. Medical Email Management: Oversee dedicated medical inbox; respond to inquiries, sort medical emails in appropriate client folders, promptly save records as they come in.
5. Billing & Treatment Coordination: Send LOPs (Letters of Protection), manage approvals for treatment with case managers, and work closely with providers to resolve issues.
6. Case Management Updates: Keep case managers informed about clients’ treatment progression; notify them of non-compliance or scheduling conflicts and communicate about issues/concerns.
7. Document Management: Scan, organize, and store medical records accurately and uniformly.
8. Phone Coverage: Receive and transfer calls professionally and direct calls to the appropriate team members.

Important Skills & Traits:

1. Organized and Consistent: Able to implement organizational systems to ensure all tasks, regardless of how small, get taken care.
2. Able to Prioritize: Efficiently handles tasks with different deadlines and adapts to changing priorities. Will make it a point to learn what tasks are more important than others and has the ability to adjust accordingly.
3. Tactful Communicator: Nice, tactful, and professional, both in writing and speaking.
4. Confident: A resourceful problem solver who always looks for ways to overcome obstacles. Knows when to ask questions and can gauge when help should be sought.
5. Professional & Flexible: Dresses, acts and speaks professionally. Remains calm under pressure and navigates difficult situations with a positive attitude.
6. Career-Oriented: Committed to the team’s success and takes pride in delivering good work-product.
7. Reliable: Self-aware and accountable to the team.

We are an Equal Opportunity Employer. We encourage applicants of all backgrounds and experiences to apply

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