Chief Operating Officer - Facial Plastic Surgery Practice Job at Ahn Point Center, Wellesley Hills, MA

aFpaTmZWSFhrdWZIa3NiRjYwSVF0M25hdlE9PQ==
  • Ahn Point Center
  • Wellesley Hills, MA

Job Description

Location: Westborough (Primary 5d/week location) and Wellesley (As needed) Massachusetts

Position Type: Full-Time

About Us: We are a well-established, highly regarded, facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have one primary location in Westborough, with a Joint Commission accredited office based surgical suite. Our secondary location is in Wellesley. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.

Job Overview: We are seeking a motivated and experienced  Chief Operating Officer/Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in  healthcare management or in a related industry that emphasizes customer service, such as hospitality or luxury brand sales . The applicant should have exceptional organizational skills, and a passion for delivering white glove service. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice. This position requires  on site, full time (40+hours/week) presence  primarily in the Westborough location with intermittent onsite management presence in Wellesley.

Key Responsibilities:

  • Manage the day-to-day operations of the practice, ensuring efficient workflow and high-quality patient care.
  • Collaborate with the surgeon, aesthetic nurse specialists, clinical team, and administrative staff to ensure smooth coordination between departments.
  • Ensure the core business units are operating efficiently and are attaining growth targets and other practice goals
  • Establish policies and procedures that promote the organization’s culture, mission and vision.
  • Oversee staff recruitment, training, performance evaluation, and scheduling.
  • Monitor financial performance, including budgeting, payroll, and expense management.
  • Ensure compliance with healthcare regulations, practice policies, and procedures.
  • Optimize patient scheduling and the overall patient experience, from first point of contact to follow-up care.
  • Manage vendor relationships, including negotiating contracts and overseeing supply inventory.
  • Handle patient inquiries, concerns, and feedback with professionalism and empathy.
  • Implement marketing strategies and community outreach efforts to grow the practice.

Qualifications:

· Bachelor’s degree in business administration, or related field, preferably with an emphasis on finance or accounting, master’s level preferred .

· A minimum of 5 years of management experience that includes human resources, finances and operations, sales and the delivery of high quality service.

· A minimum of 5 years ofexperience with a deep understanding of financial/budgeting and data analysis, income statements, cash flows, capital planning management, and KPIs.

· Experience across social media platforms and a desire to actively participate in ensuring marketing, branding and education activities are implemented.

· Personal confidence and professional aptitude to directly engage with the Medical Director and to openly receive feedback and direction.

· Outstanding verbal and written communication skills and experience working with staff on all levels.

· Proficiency with electronic health records (EHR) and practice management software.

· Willingness to become proficient in current healthcare regulations and compliance requirements, including HIPAA and accreditation organizations such as the Joint Commission.

· Exquisite attention to detail.

· Strong sense of ownership and accountability to manage enterprise-wide staff.

· Strong ethics and a desire to lead by example.

What We Offer:

  • Competitive salary commensurate with experience.
  • Performance-based bonuses.
  • 401k with employer match and profit sharing.
  • Health and dental insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and continuing education.

How to Apply: Please submit your resume, cover letter, and salary requirements

Job Tags

Holiday work, Full time,

Similar Jobs

EAM-Mosca Corp.

Parts Associate/Picker-Packer/Receiving Job at EAM-Mosca Corp.

 ...for this). Processing of company outgoing mail and miscellaneous packages Profile and Background: Experience in a pick and pack operation preferred. Stable work history a must. Must be able to lift up to 50Lbs. Ability to read and communicate in English... 

Hyatt

Executive Chef Job at Hyatt

 ...experiences. Alila Napa Valley is searching for an Executive Chef who supports a culinary culture embracing elegant presentation...  ...Violetto pays homage to the history of the Napa Valley region and the Italian-French influence on our viniculture and cuisine. As a member of... 

Equitable Advisors

Wealth Management Associate - Entry Level Job at Equitable Advisors

Overview At Equitable Advisors, your next chapter can start today. In the current economy, stability and financial freedom potential are two important factors that job seekers look for when searching for their ideal career. We are seeking highly motivated individuals ...

Marble Health

Operations Associate Job at Marble Health

 ...About the Role Last year, 1 in 10 teens attempted suicide. It almost never starts there. Instead, it begins with a treatable mental health issue. We could have helped these kids before things got worse, before they resorted to the traumatic and painful step of attempting... 

Garment Decor

Promo, Screen Printing & Embroidery Sales - Work Remotely Job at Garment Decor

 ...improved service for their clients What Were Offering: Work from home and set your own schedule Well manage your jobs from start...  ...One: 100% commission Compensation Option Two: Base pay + commission (may be negotiated) The Expenses: Decoration...