Location: Westborough (Primary 5d/week location) and Wellesley (As needed) Massachusetts
Position Type: Full-Time
About Us: We are a well-established, highly regarded, facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have one primary location in Westborough, with a Joint Commission accredited office based surgical suite. Our secondary location is in Wellesley. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.
Job Overview: We are seeking a motivated and experienced Chief Operating Officer/Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in healthcare management or in a related industry that emphasizes customer service, such as hospitality or luxury brand sales . The applicant should have exceptional organizational skills, and a passion for delivering white glove service. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice. This position requires on site, full time (40+hours/week) presence primarily in the Westborough location with intermittent onsite management presence in Wellesley.
Key Responsibilities:
Qualifications:
· Bachelor’s degree in business administration, or related field, preferably with an emphasis on finance or accounting, master’s level preferred .
· A minimum of 5 years of management experience that includes human resources, finances and operations, sales and the delivery of high quality service.
· A minimum of 5 years ofexperience with a deep understanding of financial/budgeting and data analysis, income statements, cash flows, capital planning management, and KPIs.
· Experience across social media platforms and a desire to actively participate in ensuring marketing, branding and education activities are implemented.
· Personal confidence and professional aptitude to directly engage with the Medical Director and to openly receive feedback and direction.
· Outstanding verbal and written communication skills and experience working with staff on all levels.
· Proficiency with electronic health records (EHR) and practice management software.
· Willingness to become proficient in current healthcare regulations and compliance requirements, including HIPAA and accreditation organizations such as the Joint Commission.
· Exquisite attention to detail.
· Strong sense of ownership and accountability to manage enterprise-wide staff.
· Strong ethics and a desire to lead by example.
What We Offer:
How to Apply: Please submit your resume, cover letter, and salary requirements
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