Job Description

Position: Training Specialist

Location: Cumberland, RI 02864

Duration: 6+ Months contract

Pay Rate: $37/hr to $40/hr

Monday & Friday – WFH ; Tues/Weds/Thurs - In Office

Job Summary:

• Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Client Energy Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience.
• This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information.
• The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures. Additionally, this individual will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.

Education/ Experience:

• Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
• A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
• Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
• Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
• A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software.

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