ABOUT THE COMPANY
In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers
POSITION OVERVIEW
The Service Delivery Manager will oversee day-to-day service operations and manage service delivery processes to ensure high-quality service for our clients. This role requires close coordination with technicians, addressing client concerns, overseeing service timelines, and maintaining a high level of customer satisfaction. This role demands a strategic and hands-on approach to operational management, with a heavy focus on streamlining processes, optimizing resources, and driving continuous improvement initiatives.
DUTIES & RESPONSIBILITIES
Operational Leadership:
Client Relationship & Escalation Management:
Process Optimization & Continuous Improvement:
Team Coordination & Communication:
Strategic Planning & Reporting:
Quality & Compliance:
MINIMUM QUALIFICATIONS
Education:
Experience:
Technical Skills:
Soft Skills:
Additional Qualities:
SCHEDULE & WORK LOCATION
Additional Information
Work Environment:
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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