Position Overview
A successful Parts Advisor will be highly organized, detail oriented, work well in a team environment and have a working knowledge of parts and mechanical maintenance. A top performer in this role will have direct experience with generator parts procurement and provide outstanding customer service to both the service department and over the counter customers.
Reporting Relationship: The Parts Advisor reports to the Generator Parts Manager.
Responsibilities/Accountabilities
· Manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs
· Perform physical inventory counts and ensure accuracy with inventory tracking software
· Monitor inventory and stock levels in main and service truck warehouses
· Receive parts stock and special-order parts in a timely manner
· Track all parts movement within warehouses
· Review work orders to identify service department part requirements
· Procure, ship or stage all parts required for assigned work orders
· Ship and track parts to remote technicians and customers ensuring on time delivery
· Quote parts for the service department repairs accurately and in a timely manner
· Identify and verify parts and equipment compatibility in accordance with applicable parts and service manuals
· Work with Parts Manager to source new suppliers to reduce costs and improve quality
· Ensure a safe working environment
Skills/Knowledge
· Knowledge of parts inventory monitoring practices
· Working knowledge of parts and service manuals
· Experience with ERP and / or CRM platforms
· Experience using Microsoft Excel
· Excellent communication and customer service skills
· Superior organization and problem-solving skills
Personal Attributes
· Detail-oriented
· Organized with strong special reasoning skills
· Demonstrates honesty and integrity in work and relationships
· Possesses strong work ethic and takes ownership of both company and client goals/objectives
· Focused on understanding, meeting, and exceeding customer expectations
· Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests
Travel Expectations
· Occasional local travel within the Minneapolis / St. Paul area during normal working hours.
Qualifications
· High school diploma or equivalent
· 3+ years' experience in related field
· Standby power or generator experience preferred, but not required
· Must be able to lift 50+ lbs. repeatedly
We invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Parts Advisor, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.
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