Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

ZzU1Q2VGM2JsdUhPbE16SjUwSVV2SC9Zc3c9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Casual work, Remote job, Flexible hours, Weekend work,

Similar Jobs

UF Health Central Florida

Nurse Manager | ICU Job at UF Health Central Florida

 ...Job Overview Spanish Plaines ICU is seeking a Nurse Manager (NM) with 3 - 5 years of ICU leadership experience. The Nurse Manager is a registered professional nurse who has the most direct impact on the care and services that patients and families require throughout their... 

Infomatics, Inc

Construction Supervisor Job at Infomatics, Inc

 ...Somebody out in the field every day Working with the facility group, project manager...  ...Supervisor experience Must have Construction experience Must have Someone who can...  ...construction activity in the field. Coordinate weekend/shutdown work plans with contractors,... 

Forward Intermodal

CDL-A Intermodal Truck Driver - Owner Operator - Home Daily Job at Forward Intermodal

 ...built with drivers in mind. With new business secured through a premier customer, Forward Intermodal is looking to partner with Class A CDL Owner Operators in Savannah, GA. Expect to run primarily drop & hook freight while working with a seasoned intermodal team. To get... 

Kinect

User Interface Architect Job at Kinect

 ...visionary Senior Staff Engineer, UI Architect to lead the design and implementation of scalable, user-centric UI frameworks and architecture. In this role, you will drive the strategic direction of front-end systems, ensuring they are robust, efficient, and capable of... 

Gpac

Food Safety Manager Job at Gpac

Gpac is currently working with a family owned food manufacturer near Dayton, OH who is seeking a Food Safety Manager! This is a small size company that operates on one shift, Mon-Fri! They have been in business for over 60 years and looking for someone who values a growing...