Job Description

Summary

The primary responsibility of the Order Fulfillment Lead is to safely facilitate the pre-finishing, assembly, and warehousing/delivery of product in an effort to provide Pella windows and doors to our customers in the most efficient manner possible with an acceptable level of quality. Must be knowledgeable of and/or capable of performing all jobs in the department. Expected to be knowledgeable on systems and processes as they relate to order fulfillment.

Essential Duties and Responsibilities include the following, but are not limited to:

• Create and maintain a safe work environment in the pre-finish, assembly, and warehouse departments
• Direct pre-finish, assembly, and warehouse personnel as needed to accomplish order fulfillment goals
• Facilitate the production of high quality pre-finished products
• Direct and monitor the quality construction of pre-trim products and bay/bow composites in assembly
• Efficiently schedule the pre-finish and assembly work load to meet production requirements
• Responsible for initial and ongoing training of pre-finish, assembly, and warehouse personnel
• Assist in managing the recovery process for shortages and damaged product
• External and internal customer contact
• Ensure that product is picked for delivery, assembly, and pre-finish on a daily basis
• Resolve daily inventory discrepancies including damage, shortage, or other issues
• Reconcile inbound and outbound loads
• Ensure that all returned product is being properly received into the system or scrapped appropriately
• Maintain inventory accuracy in the warehouse
• Ensure that cycle counts are performed regularly to measure inventory accuracy
• Serve as main coordinator for physical inventories
• Serve as primary communication link between warehouse and other key departments such as service, install, and sales
• Communicate warehouse abnormalities to the Order Fulfillment Supervisor in a timely fashion
• Promotes teamwork in an effort to more efficiently achieve work goals
• Drives continuous improvement efforts in pre-finish, assembly, and warehouse departments
• Serves as a backup to the Order Fulfillment Supervisor when needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED and dependable work history. Prior experience in customer service is essential.

Language Skills

Ability to effectively present information in verbal or written form and respond to questions from groups of managers, clients, customers, and the general public. This position does not require you to be fluent in any foreign language.

Computer Skills

Proficient in using Microsoft Word and Excel. Will be expected to develop proficiency in Pella proprietary software (i.e. PDQ, POETS, OMS, etc.) and/or company e-mail systems (Outlook).

Communication Skills

Good verbal English language skills are required as well as good customer service skills.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-motivated, and have a demonstrated ability to follow assignments through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, co-workers and managers. Must present in a clean and neat physical appearance.

Mathematical Skills

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to compile and decipher information in a spreadsheet format.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram, or schedule form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; climb or balance; talk or hear. The employee is occasionally required to sit, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions of the arms and hands. Time commitment required of this position will vary with the seasons.

Work Environment

Work environment with this job includes company warehouse facilities and customer job sites. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

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