Job Description

Job Description:

Create and implement the Divisions annual Business Plan. Provide leadership and management to support the execution of the Business Plan and a positive work environment to maximize team member satisfaction, growth, and development. Tactically, provide day-to-day management and supervision for Project Coordinators, Customer Account Managers, and Salespeople. Provide procedural leadership for the Team and maintain a positive working relationship with supporting departments.

Primary Duties And Responsibilities

• Create and implement annual FSG Business Plan, FSG Sales Forecast, and customer-specific Account Plans.
• Conduct Executive Reviews for key accounts and building customer relationships through sales and customer-focused activities throughout the year.
• Hire, train, develop, and provide on-going feedback to Project Coordinators, Customer Account Managers, and assigned sales staff.
• Evaluate and implement opportunities for expanded services, increased efficiencies, and decreased costs to increase revenue and/or profit margins.
• Develop and document key policies and procedures for how work is to be performed at key accounts.
• Evaluate and implement opportunities for continuous improvement.
• Responsible for overall customer satisfaction. Specifically:
• Obtain "meets or exceeds expectations" scores on applicable FSG customer-provided scorecards, reports, etc.
• Obtain an average score of 8.5 on returned customer surveys including specific order as well as semi-annual relationship surveys.
• Lead and ensure fulfillment of departmental quarterly Customer Satisfaction bonus goals.
• Lead FSG customer loyalty activities such as semi-annual Customer Appreciation events.
• Continuously train to Sundown Rule.
• Responsible for team member satisfaction.

Supervisory Responsibilities

Supervise all Project Coordinators, Customer Account Managers, and assigned Salespeople.

Education And/or Experience

• Four-year degree in Business Administration or Interior Design from a FIDER-accredited university
• 3-5 years of proven, progressive leadership and management skills
• Minimum of 8 years combined experience: design, project management in the commercial furniture industry, sales experience preferred.

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