Job Description

Company Description

Smokin' Scoops Nitro Ice Cream makes all natural, home-made, from scratch, ice cream using liquid nitrogen. Each order is custom made, aka "Cold Stone" but with a unique nitrogen smokin' splash. We offer very flexible hours needing both off hour preparation and customer interaction during open hours. Expect to work a minimum of 20 hours per week.

WE STRONGLY ENCOURAGE YOU TO VISIT THE SHOP BEFORE INTERVIEWING OR AT LEAST VISIT OUR FACEBOOK PAGE OR YELP TO SEE IF THE UNIQUE WORK ENVIRONMENT IS SOMETHING THAT INTERESTS YOU.

Smokin' Scoops has been here for 3 1/2 years and our menu has been growing. One may consider Smokin' Scoops to be similar to a "Starbucks" in that we do mostly custom preparation of customer orders. We offer nitro ice cream, pre-made ice cream sandwiches, baked cookies, cheese cake, Nitro coffee and other deserts.

Role Description

Location: 1425 Westfield Street West Springfield, MA 01089

This is a on-site role for an Assistant Store Manager. The Assistant Store Manager will work closely with the Owner/Manager and will at times be responsible for preparing the ice cream base, baking cookies, taking inventory, quality control, providing excellent customer service, effectively communicating with fellow employees.

Qualifications

• Previous experience as an Assistant Manager or in a supervisory role within a retail environment is preferred.
• Proficient in math for handling transactions and payroll calculations.
• Familiarity with stock management processes is a plus.
• Experience operating cash registers and POS systems is essential.
• Customer Service skills
• Excellent Communication skills
• Strong leadership and decision-making skills
• A proactive attitude towards problem-solving and team collaboration. 
• Ability to work in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends as needed. 
• Knowledge of inventory management and sales techniques
• Previous experience in a retail setting similar to Starbucks is a plus
• High School Diploma or GED
• Transportation
• Being available at a short notice (usually a day or two before)
• Willing to learn our unique way of preparing ice cream and other deserts.

Join us in creating an exceptional shopping experience for our customers while fostering a positive work environment for our team!

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