Director, In Store
Staten Island, NY, United States
Full time Schedule
$112,920-
$188,400
Annually*
* based on job, location, and schedule
Job Description
Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Director, In Store, leads a team of People Leaders and drives strategy to achieve sales with a focus on the Macy's customer. All activities related to presenting a clean, neat, and organized shopping environment for customers fall under their leadership and direction. They lead initiatives and efforts to increase customer loyalty while delivering on Macy’s standards for customer service. Through training, coaching, and development, the Director ensures that a team of People Leaders and Colleagues grows and excels. They perform other duties as assigned and report to the Store Manager, serving as a developmental step to that role.
What You Will Do
Skills You Will Need
Leadership : Strong leadership skills to manage and develop a team of People Leaders and ensure effective customer experience and operational processes.
Strategic Thinking : Analytical abilities to assess business performance, identify deficiencies, and implement strategic action plans.
Customer Service Excellence : Expertise in leading a customer-focused culture, ensuring high levels of customer engagement and satisfaction.
Data Utilization and KPI Management : Skill in analyzing data to improve performance metrics and drive customer experience KPIs.
Talent Development and Recruitment : Capability to develop and retain top talent, address performance issues, and actively participate in recruitment processes.
Operational Excellence : Ensure effective sales floor coverage and maintain high standards of operational efficiency and policy compliance.
Communication and Interpersonal Skills : Excellent written and verbal communication skills, with the ability to present information clearly and collaborate effectively.
Technical Proficiency : Proficiency in basic math functions and working knowledge of Microsoft Office applications and RF equipment.
Organizational and Time Management : Highly organized with strong prioritization, time management skills, and the ability to handle multiple tasks simultaneously.
Who You Are
What We Can Offer You
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
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