Job Description

The role of the Account Executive – Inbound Customer Service is to provide quick solutions and empathetic responses to consumers, haulers, and fleet businesses that need roadside assistance.

Responsibilities:

• Empathize with customers who are in a high-stress situation
• Handle and address customer and provider questions about billing and registration
• Provide updates to customers, providers, and client ' s throughout the dispatch process.
• Keep up to date on growing customer base.
• Uses knowledge of the specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• None

Ideal Candidate & Qualifications:

• Must be 18 years of age or older to be eligible for this position.
• Type 25+ WPM
• Passion for helping others.
• Proven track record of working in a fast-paced environment.
• Working knowledge of Microsoft Office and Google Maps
• Ability to quickly adapt to several types of calls and issues.
• Excellent communication skills including active listening and showing empathy.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High School Diploma or equivalent preferred.
• 6 months' customer service experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Responsibilities:

• Outbound calling using a provided lead list
• Identify coverages, eligible coverages and upsell the customer to additional products.
• Accurately disclose terms and conditions to ensure customer comprehension.
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
• Utilize strong communication skills, including clear enunciation.
• Willingness to accept constructive feedback and make necessary improvement.
• Meet and exceed all program KPIs.
• Reliable attendance.
• Perform other related duties as assigned.

Compensation details: 14-14 Hourly Wage

PI64d26298f981-30492-35203490

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